Every request you need to make (whether it be an issue with e-learning or compliance reporting query) is assigned a unique request number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your requests.
For answers to frequently asked questions please use the 'Knowledgebase' above, if this does not help then please click 'Open a New Ticket' below. A valid email address is required to submit a ticket.
Please do not chase your ticket up with a phone call, all tickets are answered in the order they are received and we will get back to you as soon as we can.
The Workforce Systems team does not deal with course bookings or enquiries, these need to be directed to the course administrator. The contact details of the course administrator are on the top left-hand corner of any course page.
If you need to reset your VLE password please click here
Please note: we will no longer be resetting passwords on the phone, these need to be raised via a trust email through the help desk.
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket